FAQ's

Welcome to the SAINT LOUIS PILATES STORE® FAQ page! Here, we've compiled answers to some of the most common questions about our products and services. If you have any other questions, feel free to reach out to us—we're here to help!

1. What is included in the Pilates Reformer Set?

The Pilates Reformer Set comes with everything you need for a complete, effective workout from the comfort of your home:

  • 1 Compact Pilates Reformer

  • 2 Resistance Bands

  • 2 Push-up Attachments

  • 1 Countdown Timer

  • 1 Phone Holder

  • 1 Knee Pad

  • 1 FREE Sweat Belt

  • 1 FREE Pair of Pilates Socks

  • 1 FREE Training Guide

  • FREE Video Training Series

  • $40 Gift Card

2. How long does it take to see results?

  • In two weeks, you'll feel it.

  • In four weeks, you'll see it.

  • In eight weeks, you'll hear it.

Consistency is key! With regular use of the Pilates Reformer Set, you'll begin to notice changes in your strength, flexibility, and overall body tone within the first few weeks.

3. How do I set up the Pilates Reformer?

Setting up the Pilates Reformer Set is simple and easy. The compact design allows for quick assembly, and you can start working out in minutes. Detailed instructions are included in the training guide, and we offer video training to walk you through the setup process.

4. Do I need any previous Pilates experience?

No, our Pilates Reformer Set is suitable for all fitness levels! Whether you're a beginner or an experienced Pilates practitioner, the exercises can be adapted to your skill level. Our free video training series will guide you step-by-step to help you get the most out of your equipment.

5. Can I use the Pilates Reformer Set every day?

Yes, you can! The Pilates Reformer Set is designed to be used regularly, allowing you to work out at your own pace. Many of our customers find that using it 3–5 times a week provides excellent results. Just be sure to listen to your body and rest as needed.

6. Is there a warranty on the Pilates Reformer Set?

Yes, we stand by the quality of our products. The Pilates Reformer Set comes with a 1-year warranty that covers defects in materials or workmanship. For more details or to initiate a warranty claim, please contact our customer support team.

7. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email within 24 hours. You can use this tracking number to monitor the status of your package from dispatch to delivery.

8. Do you offer international shipping?

Yes, we offer free worldwide shipping! No matter where you’re located, we can deliver the Pilates Reformer Set straight to your door.

9. Are there any hidden fees or customs charges?

No, there are no hidden fees. The price you see is the price you pay. We cover all customs duties and taxes, so you don't have to worry about extra charges when your package arrives.

10. Can I return or exchange my order?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Pilates Reformer Set, we offer a 30-day return policy. Please contact our customer support team for assistance with returns or exchanges.

11. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out to us via:

Our customer support team is available Monday to Friday, 9:00 AM - 6:00 PM (CET).

Still have questions?
Feel free to contact us, and we’ll be happy to assist you!

Thank you for choosing SAINT LOUIS PILATES STORE®—we’re excited to help you on your fitness journey!